FAQ
Frequently asked questions about the calculator, grocery list, etc.
General2 result(s)
General answers about Services Cœliaque.
What is Services Cœliaque?
Services Cœliaque is an analysis platform designed to help you organize grocery invoices, compare purchases, and generate reports.
Is this medical or nutritional advice?
No. Services Cœliaque is an organization and analysis tool. It does not replace medical advice, diagnosis, or professional consultation.
Account and access2 result(s)
Account creation, login, and access to the platform.
Do I need to create an account?
Yes. An account is required to save your data, sync across devices, and secure access to your information.
I forgot my password. What should I do?
Use the password reset option on the login screen. You will receive an email allowing you to set a new password.
Membership and billing3 result(s)
Questions about subscription, billing, and cancellation.
How does billing work?
Billing works as a subscription based on your selected plan. Payments are processed securely by Stripe (a third-party payment provider).
Can I cancel my subscription?
Yes. You can cancel at any time. Cancellation stops future charges, and access remains active until the end of the paid period.
Do you offer refunds?
As a general rule, subscriptions are non-refundable. Exceptions may apply if the request is made within the first 72 hours after subscribing, provided that the tools have been used minimally.
Please use the “Contact us / Support / Payment or subscription issue” option to request a refund.
Invoices and analysis2 result(s)
Invoice import, corrections, and how analysis works.
Where does the data come from?
Data comes from invoices you add to the app. Services Cœliaque does not automatically retrieve data from retailers.
Can I edit an invoice after adding it?
Yes. You can correct an invoice if you detect an error (e.g., name, quantity, price). Reports and comparisons will update based on your changes.
Comparisons and reports2 result(s)
Comparisons, reports, and how to interpret results.
Are results guaranteed to be perfectly accurate?
No. Results depend on added invoices and available information. Prices can vary due to promotions, regions, and store policies.
Comparisons should be treated as informational estimates, not guarantees.
Can I use reports for legal or tax purposes?
Reports are intended for personal and informational use. They are not official documents for tax, legal, or accounting purposes without independent verification.
Demo mode2 result(s)
How demo mode works and its limits.
What is demo mode?
Demo mode lets you explore the app using fictitious data. It is meant to discover the flow and screens without using real information.
Is demo data sent to the server?
No. Demo data is fictitious and remains local to your device. It is not sent to the server.
Privacy and security2 result(s)
Data, protection, and deletion.
Is my data sold or shared?
No. Services Cœliaque does not sell your data and does not share it with third parties for commercial purposes.
Can I delete my account or data?
Yes. You can request deletion of your data in accordance with applicable privacy laws. Some information may need to be retained temporarily if required by law.
Support2 result(s)
Help, contact, and suggestions.
How can I contact support?
Use the in-app contact form. Describe the issue and, if possible, include details (screen, steps, error message).
Can I suggest an improvement?
Yes. Suggestions are welcome. Send your idea through the contact form, including the need and a usage example.